How To Reset A NordicTrack Treadmill (Step By Step Guide 2024)

how to reset a nordictrack treamill

NordicTrack makes excellent treadmills, but like any piece of electronics, you may occasionally encounter issues that require resetting your machine.

Resetting can help troubleshoot error messages, restore incline functionality if that stops working properly, or return a used NordicTrack treadmill to factory settings. It’s also wise to reset your treadmill before selling it to wipe all personalized workout history.

Fortunately, NordicTrack treadmills can be reset using a few different easy methods – a soft reset to resolve small glitches, a hard reset that erases user settings, or a more advanced factory reset option on newer models.

This helpful guide will explain when to use each reset method and provide simple step-by-step instructions to get your high-tech NordicTrack treadmill up and running again.

Without further ado, let’s dive straight into it.

When a Soft Reset is Needed and How to Do It

A soft reset, sometimes called a power reset, is a simple reboot that clears any temporary errors, glitches, or bugs in your NordicTrack treadmill’s software without deleting personalized settings or workout history.

When should you do a soft reset? The most common situations include:

  • Small error messages popping up that prevent you from using certain features or functions. A quick reboot often resolves minor software malfunctions.
  • General performance glitches like frozen screens, unresponsive buttons, interface lag, or the belt not starting properly. Soft resetting essentially reboots the operating system to restore normal functionality.

To perform a soft reset on your NordicTrack Treadmill, do the following:

  1. Unplug the power cord to disconnect the treadmill from the power outlet. This clears all active processes in memory.
  2. Wait for at least 10 seconds after unplugging before proceeding with the next step. This is to ensure that the Treadmill completely shuts down.
  3. Plug the power cord back into the outlet to restore power to the treadmill.
  4. Insert the magnetic safety key into the console which will activate the controls. For safety reasons, NordicTrack treadmills do not operate without the key in place.
  5. Locate the reset button/hole on the base of the console, typically near the power cord connection. It may appear as a small pinhole or recessed button. Refer to the user manual if you can’t find it.
  6. Once you have found it, use a small pointed object like a paper clip, press and hold the reset button down for around 5 seconds.
  7. Release the reset button, remove the safety key, and reinsert it. This will initiate the console reset on the NordicTrack treadmill.

There you have it! That’s how to soft reset your NordicTrack Treadmill. The good thing about this reset method is that it can clear many software glitches without clearing your saved data on the machine.

However, more complex issues may require a hard reset to factory restore your NordicTrack machine. But soft resetting is a safe first troubleshooting step for any minor operational problem.

When a Hard Reset is Needed and How to Do It

A hard reset, sometimes called a factory reset, erases all user settings, customized workouts, and exercise history saved on your NordicTrack treadmill. It restores the original factory configuration.

There are two primary reasons for performing a hard reset:

  • You already attempted a soft reset to resolve an issue, but your treadmill’s performance problems persist. Hard resetting may be the next logical troubleshooting step.
  • You want to completely wipe your NordicTrack treadmill back to its out-of-the-box state before selling or returning the machine. This eradicates any personal data.

To perform a Hard Reset on your NordicTrack Treadmill, follow the steps outlined below:

  1. Unplug the power cord from the wall outlet or electrical outlet to disconnect power to the treadmill. This ensures all electrical components are powered down and in a safe state for reset.
  2. Locate the treadmill’s circuit breaker switch, typically found on the machine’s frame by the power cord. It may appear as a rocker switch or dial-type circuit breaker. Refer to the user manual if you are unable to find it.
  3. Toggle or flip the circuit breaker switch to the “Off” position. This cuts off power at the circuit level. The position should be visibly different from “On”.
  4. Wait for at least 30 seconds to allow capacitors and other live circuitry to fully discharge in the absence of power. This ensures a thorough power reset.
  5. Toggle or flip the same circuit breaker switch back to the “On” position. Visually confirm the switch position has returned to the same location as when the machine was running. The treadmill circuits will now be reenergized.
  6. Plug the power cord back into the wall outlet to restore mains electricity supply to the treadmill.
  7. Power on the treadmill either by turning on a power switch, inserting the magnetic safety key, or both if your model requires it. The machine should boot up and you can now test to see if the problems you had faced previously have now been resolved.

If original issues persist, contact NordicTrack customer support for repairs. If the reset solves your problems, proceed to customize your exercise settings again.

A full factory reset often resolves trickier technical issues by restoring your NordicTrack to its original state. Just be sure to backup favorites first, as your personalized data will be wiped!

When a Factory Reset is Needed and How to Do It

A factory reset is the latest resetting innovation by NordicTrack for their newest, high-tech treadmill models. This advanced restore process reprograms the treadmill’s computerized control systems to their original out-of-the-box condition.

Factory resets are only compatible with the latest NordicTrack treadmill consoles. You can verify eligibility via:

  • Checking your firmware version in the display console settings menu (7.1 and above enables factory reset capability).
  • Identifying ports on your console — if your machine has USB or HDMI ports, then it is not factory reset compatible.

To check if your firmware meets the requirement for this all-new reset method, follow these steps:

  1. Stand in front of your NordicTrack treadmill and power it on if it is not already turned on. Locate the console screen, which could be integrated as a tablet-style screen or consist of an LCD/LED display with a membrane keypad.
  2. Identify the “Settings” option on the console interface. This is usually accessible via the menu or program selection screens that show up when not actively in a workout. Refer to your owner’s manual if unsure of where to find Settings.
  3. Navigate into the Settings section. Use any arrow keys, scroll wheel or touchscreen gestures as applicable to enter the console Settings.
  4. Look for an “Information” or similarly named option that will display details related to your treadmill model, serial number, and crucially – the firmware version. Select it.
  5. A screen should now display the firmware version number, usually formatted as 7.1.x, 8.2.x, etc if a multi-digit one. If instead a single-digit “Sublevel version” is shown, check online resources to identify the equivalent main firmware level.
  6. If the firmware level displayed corresponds to version 7.1 or greater, your NordicTrack treadmill console supports factory reset capability and you may proceed with the process for your machine. If it is below 7.1, factory reset will not be available.

If you have checked and verified that your NordicTrack Treadmill is compatible with the factory reset method, follow these steps:

  1. Locate the power switch on your specific NordicTrack treadmill model and flip it to the “Off” position. Switching off power ensures safe conditions for the reset procedure. Check the owner’s manual if you are unable to find the power switch.
  2. After power is switched off, locate the pinhole on the console that serves as the built-in reset trigger. It is typically found on the rear or sides of the console. Refer to the user manual if you are having trouble finding it.
  3. Take a paperclip and straighten it out. Carefully insert the stretched paperclip into the pinhole located in Step 2. Pressing this physically actuates the reset switch.
  4. Have a partner, friend, or family member on standby to assist with the next step. Do not attempt the factory reset alone. Have the assisting person flip the treadmill’s power switch back to the “On” position, restoring the electrical supply while the paperclip remains inserted.
  5. Keep holding the paperclip inserted firmly until the console screen lights up and displays the welcome or loading screen. This may take up to 60 seconds.
  6. When text reading “system recovery: please wait…” highlighted in blue appears on the screen, withdraw the paperclip. This is the confirmation the reset process has been triggered successfully.
  7. If the system recovery prompt in blue does not appear even after 60 seconds, repeat steps 1-6 of the factory reset procedure. If it does display, wait up to 30 minutes for onboarding to complete.

Performing an advanced factory reset reinstalls the core NordicTrack software to revitalize older consoles with the latest optimizations and features. But just be prepared to repersonalize settings afterward!

Troubleshooting Issues the Reset Can’t Solve

Sometimes, the reset approach is not enough to solve all the problems we might face while using our trusty NordicTrack Treadmill. In this section, we’ll look at some of those issues and how you can troubleshoot or fix them as well.

Fixing Speed Problems

NordicTrack treadmills may occasionally develop problems with speed regulation and accuracy. Here are the most common causes of speed issues and how to troubleshoot them:

Overtightened Walking Belt

If the belt is tensioned too tightly, friction increases and impedes movement. Test tension by lifting each side of the belt halfway off the deck. You should be able to lift it 3 inches.

If you are unable to lift that high, the belt is too tight. Locate the adjustment bolts at the rear roller. Use the included hex key to loosen bolts slightly until the test passes.

Worn Out Walking Belt

With prolonged use, walking belt edges may fray, tear, or develop holes. Uneven wear on the belt surface can also cause speed irregularities.

Carefully inspect the belt for any signs of damage or excessive wear. Replace damaged belts. Contact NordicTrack support for replacement parts.

Display Malfunctions

If the console shows incorrect or erratic speeds, the gap between the speed sensor and the magnet may be misaligned.

In this case, open the motor hood and locate the sensor near the front roller pulley. Loosen the screw and adjust the gap to 1/8 inch or 3 mm.

Faulty Surge Suppressor

The surge protector safeguards electronics but can fail over time. Here, a warning light indicates failure.

To fix this, replace faulty surge suppressors by purchasing a new one from NordicTrack’s replacement parts department.

Power Issues

If your NordicTrack console lacks power, investigate the following causes:

Unplugged Machine

Verify if your treadmill is plugged into a functional wall outlet and that the power switch at the base is turned ON.

Damaged Power Cord

Closely inspect the power cord for damage like frayed/exposed wiring. Replace cords exhibiting any wear or tear.

Tripped Circuit

Check the home’s electrical panel for any tripped breakers and reset if necessary. Avoid using GFCI outlets.

Loose Console Connections

Ensure the power cord is securely inserted into the console power inlet. Tighten if loose.

Contact qualified technicians for diagnosis and service for continued power-related problems.

Console Reads Zeros

If your NordicTrack console only shows speed and inclines of zero or behaves erratically:

  1. Turn off and unplug the treadmill before proceeding with troubleshooting.
  2. Using a Philips screwdriver, detach the motor hood by removing all perimeter screws. Lift it off the frame.
  3. Locate the reed switch secured to a wire along the left edge of the front roller pulley. Next to it is a small magnet.
  4. Loosen the reed switch’s mounting screw enough to adjust position by hand.
  5. Carefully slide the switch closer to or further from the magnet until the gap between them is precisely 1/8 inch or 3 mm.
  6. Tighten the screw and replace motor hood before testing console.
  7. Proper reed switch calibration allows accurate speed/incline readings. If problems persist, contact NordicTrack support.

Treadmill Incline Control Faults

If automatic incline adjustments via console buttons fail, a calibration sequence will often resolve functionality. To recalibrate your machine, do the following:

  1. Ensure that the treadmill is powered on and standing on side rails, NOT walking belt. Press and HOLD the Speed Up and Stop buttons together until the safety key can be inserted.
  2. Insert the safety key which enables calibration mode. Release held buttons.
  3. Press the Stop button once, then the Incline (+) button. The walking deck will cycle up to the maximum height and then down to the lowest to set limits.
  4. Turn off the treadmill and repeat the calibration process if necessary. Seek repairs for continued incline problems.

Error Code Fixes

NordicTrack treadmills have built-in self-diagnostic systems that generate numeric error codes when they detect technical problems. Common error codes include E1, E2, and E3.

Follow this straightforward troubleshooting advice for getting your treadmill functioning again after an error code:

  1. Note the specific error number that appears on your NordicTrack console screen. Referencing your owner’s manual, identify the sensor or component related to that code.
  2. Power off and unplug the treadmill completely before attempting repairs. Ensure you have adequate room to access the interior of your machine safely.
  3. Check that the problem components like the motor, elevation system, speed sensor, etc. are correctly wired and connected. Reattach any loose plugins or cables.
  4. If connections seem fine, examine the indicated component for damage or wear. Replace defective parts as applicable. NordicTrack customer service can advise on parts replacement.
  5. Clear error codes after repairs by locating the console reset switch (small hole near the display) and pressing the button for 5+ seconds using a paper clip.
  6. Restart the machine and monitor for error code reappearance. Retry repair procedures if the code persists.
  7. As a last resort, perform factory reset and thoroughly re-calibrate the console per user manual.

Tips For Maintaining Your Nordictrack Treadmill Machine

Running on a NordicTrack is awesome – it makes cardio efficient and entertaining. But like any high-performance machine, treadmills require proper care and maintenance to keep performing at their peak. Here’s your guide to getting the maximum mileage out of your NordicTrack investment.

1. Cleaning

Dirt, dust, and debris are the enemies of smooth functioning. Give your NordicTrack a wipe-down after every workout to clean off sweat residue and other gunk that can gum up the works.

Do a deep clean monthly by referring to the owner’s manual for pointers on safely cleaning the motor, belt, platform, and other components. This prevents deteriorating performance and extends the life of parts.

2. Lubricating

The belt directly bears the brunt of the impact as you log miles on the treadmill. Lubricating it as recommended reduces friction-related wear. Don’t overlook this crucial maintenance task – it keeps the belt supple, avoids cracks, and enables it to glide smoothly for years to come.

3. Firmware Updates

Like your phone or laptop, the software that powers your NordicTread needs periodic upgrades. Outdated firmware can cause glitches and compatibility issues. Every few months, visit NordicTrack’s support site to check for the latest firmware release. Updating ensures you enjoy all treadmill features smoothly.

4. Professional Repairs

For any persistent or complex issues that remain unresolved even after troubleshooting, you should seek further assistance from NordicTrack’s customer service team or consult a qualified repair technician.

Seeking timely professional help ensures the problems get properly attended to and treadmill functioning is restored.


NordicTrack engineers top-quality treadmills designed for the long haul. Fortunately, they also equip these machines with troubleshooting capabilities to match their durability.

When something goes wrong with your NordicTrack, don’t panic. Simply access its handy reset features. A quick reboot often clears up glitches, while more advanced options can restore factory conditions when dealing with trickier issues. Beyond built-in fixes, NordicTrack offers upgradeable software, extensive customer support, and a network of qualified repair technicians.

While their treadmills are made to stand the test of time, NordicTrack knows that problems occasionally crop up. That’s why they provide all the tools needed to get your machine humming again. With basic maintenance like regular cleaning and lubrication from your end, plus NordicTrack’s suite of self-help and expert-support options, you can trust your treadmill to power through countless miles to come.

The next time your NordicTrack acts up, don’t despair. Reset, update, or request professional assistance. NordicTrack treadmills are designed for resilience – with the company’s handy troubleshooting features and supportive services in your corner, you can run, walk, or sprint confidently for years ahead.

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