Water dispensers are convenient appliances that provide instant access to clean drinking water. However, sometimes they may encounter issues and stop working properly. One of the most popular water dispenser brands is Primo, known for its high-quality products.
If you own a Primo water dispenser and it’s not working, don’t panic! There are various simple methods for troubleshooting and resolving the issue.
This post will look at the most common reasons why a Primo water dispenser may not operate and offer practical strategies to get it working again.
Why is your Primo Water Dispenser Not Working?
There could be several reasons why a Primo water dispenser is not working. Some of the common reasons are:
1. Power issues
The first thing to check if your Primo water dispenser is not working is its power source. Ensure the dispenser is properly plugged in and the power outlet functions correctly.
If you find a power outage or a tripped circuit breaker, you can reset the circuit breaker or wait for the power to be restored.
2. Clogged water lines
Over time, mineral deposits, impurities or foreign objects can build up in the water lines of the Primo water dispenser, leading to clogs that prevent water from flowing through.
Cleaning the water lines and the dispenser’s filter will remedy this problem. Use a vinegar and water solution to clean the dispenser and remove any buildup.
3. Faulty thermostat
If the thermostat in the Primo water dispenser is faulty, it can prevent the dispenser from dispensing water at the desired temperature. You can check the thermostat by using a multimeter to measure its resistance. The thermostat must be replaced if the resistance is not within the expected range.
4. Defective compressor
If the compressor in the Primo water dispenser is faulty, it can prevent the water from cooling or heating. You can check the compressor by listening for any unusual sounds or vibrations. If you suspect the compressor is faulty, contact a technician to replace it.
5. Malfunctioning dispenser switch
The dispenser switch is responsible for turning the dispenser on and off. If the switch is faulty, it can cause problems with the dispenser’s functionality.
You can check the switch by using a multimeter to measure its resistance. The switch must be replaced if the resistance is not within the expected range.
How to Fix Primo Water Dispenser Not Working?
Here are the steps you can take to fix a Primo water dispenser that’s not working:
1. Check the power source
Before starting any repairs, ensure the Primo water dispenser is appropriately plugged in and the power outlet is functioning correctly.
If the dispenser has a power switch, turn it on. If there’s a power outage or a tripped circuit breaker, reset the circuit breaker or wait for the power to be restored.
2. Clean the water lines and filter.
Over time, mineral deposits and impurities can build up in the water lines of the Primo water dispenser, leading to clogs that prevent water from flowing through.
You can clean the water filter and lines using equal parts water and white vinegar. Fill the water reservoir with the mixture, let it sit for 15-20 minutes, and then run several water cycles through the dispenser until the vinegar smell is gone.
After cleaning, reassemble the dispenser and check if the water flows correctly.
3. Replace the thermostat
If the thermostat in the Primo water dispenser is faulty, it can prevent the dispenser from dispensing water at the desired temperature.
First, disconnect the power and water supply to the dispenser to replace the thermostat. Then, remove the thermostat cover and disconnect the wires from the old thermostat. Install the new thermostat by connecting the wires to their corresponding terminals and reassembling the cover.
4. Replace the compressor.
If the compressor in the Primo water dispenser is defective, it can prevent the water from cooling or heating. This issue requires the replacement of the compressor. It’s best to contact a technician for this repair.
The technician will disconnect the power and water supply to the dispenser and remove the old compressor. After installing the new compressor, the technician will reconnect the power and water supply and test the dispenser.
5. Replace the dispenser switch.
If the dispenser switch is malfunctioning, it can cause problems with its functionality.
First, disconnect the power and water supply from the dispenser to replace the switch. Then, remove the dispenser cover and disconnect the wires from the old switch. Install the new switch by connecting the wires to their corresponding terminals and reassembling the cover.
FAQs
How do I fix my Primo water dispenser not dispensing water?
If your Primo water dispenser is not dispensing water, here are some steps you can take to fix the problem:
Check the water bottle: Make sure that the water bottle is installed correctly and has enough water. Sometimes, the water level in the bottle might need to be higher for the dispenser to work correctly.
Clean the dispenser nozzle: Mineral deposits or other debris might jam the dispenser nozzle, preventing water from flowing through.
To clean the nozzle, remove it from the dispenser and soak it in a mixture of equal parts water and white vinegar for 15-20 minutes. After washing, rinse the nozzle under running water and reattach it to the dispenser.
Check the dispenser switch: The switch activates the water flow. If it’s not functioning properly, it can prevent water from dispensing. You can test the switch by pressing it to see if it feels loose or clicks. It may need to be replaced if it’s loose or doesn’t click.
Check the water lines: The water lines in the Primo water dispenser can sometimes get clogged or damaged, preventing water from flowing through. First, disconnect the power and water supply to the dispenser to check the water lines.
Then, remove the water lines from the dispenser and clean them using equal parts water and white vinegar. After cleaning, reattach the water lines and test the dispenser.
Replace the pump: If the pump in the Primo water dispenser is faulty, it can prevent water from flowing through the dispenser. First, disconnect the power and water supply to the dispenser to replace the pump. Then, remove the pump from the dispenser and install the new pump, connecting the wires to their corresponding terminals.
If your water dispenser is not taking water, there could be several reasons why:
Empty or low water bottle: One of the most common reasons a water dispenser won’t take water is because the water bottle is empty or low on water. Check the water bottle and ensure it’s properly installed and has enough water for the dispenser to work correctly.
Clogged water lines: Over time, mineral deposits and other impurities can build up in the water lines of the dispenser, leading to clogs that prevent water from flowing through. You may clean the water pipes using equal parts water and white vinegar.
Fill the water reservoir with the mixture, let it sit for 15-20 minutes, and then run several water cycles through the dispenser until the vinegar smell is gone.
Malfunctioning water inlet valve: The valve controls water flow into the dispenser. It can prevent water from flowing through if it’s not functioning correctly.
You can test the valve by disconnecting the water supply to the dispenser and then checking the valve for continuity using a multimeter. If the valve is faulty, it will need to be replaced.
Faulty pump: The pump in the dispenser is responsible for pumping water from the bottle to the dispenser. If the pump is faulty, it can prevent water from flowing through.
You can test the pump by disconnecting the power supply to the dispenser and checking the pump for continuity using a multimeter. If the pump is faulty, it will need to be replaced.
Faulty electronic control board: The electronic control board controls the various functions of the dispenser, including the pump and the water inlet valve.
If the control board is faulty, it can prevent the dispenser from taking water. Using a multimeter, you can test the control board by checking for power and continuity. If the control board is faulty, it will need to be replaced.
Frozen reservoir: If the temperature in the dispenser gets too low, the water in the reservoir can freeze and block the flow of water. To fix this issue, unplug the dispenser and let it thaw out for a few hours before using it again.
Water-saturated air filter: If the air filter in the dispenser becomes water-saturated due to a leaky bottle or dirt, it can prevent air from circulating through the dispenser and disrupt the flow of water.
To fix this issue, replace the air filter or clean it with a mild soap solution and then allow it to dry completely before reinserting it into the dispenser.
These are some of the most common reasons a water dispenser may not take water. By troubleshooting and identifying the specific cause of the problem, you can take the necessary steps to fix it and enjoy clean, refreshing water once again.
Adrian is an ISCET licensed professional that has completed the National Appliance Service Technician Certification Exam and has the expertise to diagnose and repair any appliance. He is well-versed in the latest technologies and techniques and is always up-to-date on the latest industry standards.
